Frequently Asked Questions

Custom Pet Portrait

What types of photos work best?
How long does it take to create a portrait?
Do you ship portraits worldwide?
What are dimensions of printable digital file?
How will I know if my photo does not work?
How do you send digital proof?
Can you make portrait with multiple pets?
How do you create your portraits?
Do you only do dogs and cats?
Can I change photo after placing order?
Can I change the Pet or remove a Pet after placing order?
Can you remove collar from photo?
What does unlimited changes mean?
How many times can I use digital file?
Can I request a change in background color?
What if I don’t like my artwork?

Cancellations and Refunds

Can I cancel my order and get a refund?

Still have any questions?