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Custom Pet Portrait
Take a close up photo at eye level of pet in good outdoor lighting conditions. Here's the detailed photo guide.
Digital proof of the portrait is ready and sent to you in 1-3 business days.
Currently, we email you high resolution printable digital file for you to print at your own convenience. Therefore, no physical item is shipped.
Default size of the portrait is 12x16 inches. However, you can request a custom size while placing the order in ‘Notes to Artist’ textbox on cart page.
If a photo is not as per our guidelines, we will notify you and work with you in finding a picture that will work. But sometimes due to higher order volumes, reviewing of photos is often skipped. In such cases, we will try our best to produce a high level artwork.
To make communications easy, digital proof and order notifications are sent via Facebook messenger. So don’t forget to check ✔ Send to Messenger for order notifications before adding to cart. Not a problem, if you forget to check ✔ Send to Messenger, then we will email you the digital proof.
Most definitely! For more information please message us on Facebook messenger.
Our expert artists create portraits digitally using creative softwares and graphic tablets.
Not at all, we love working with all animals!
You can request changing the photo within 6 hours of order placed. After 6 hours we can’t guarantee the change.
Yes you can but within 6 hours of placing the order. Unfortunately after that, we can't guarantee the same.
Sorry but we can’t remove accessories like collars, bandanas, etc. But we can indeed remove some minor edits like spots, eye color, red eye, etc.
After the digital proof is sent to you, you can request changes unlimited times. But it also has some limitations in edits you can requests. As the following change requests requires to re-create the entire portrait, we cannot perform the following change requests : Changing the photo of pet, removing the pet from the portrait, removing an accessory of pet, changing the placements of pets in multi pet portraits, and request to change the background color of the portrait.
Digital files can be used unlimited times on unlimited customized products.
You can request changing the background color within 6 hours of order placed. After 6 hours we can’t guarantee the change. If you need a specific shade of the color like dark or light shade or any color code, mention it in the 'Notes to Artist' box on cart page.
If you aren’t 100% happy with your custom pet portrait, we’ll work with you to make it right. Customer satisfaction is our priority.
Cancellations and Refunds
If cancellation request is made within 24 hours of placing the order then US$2 per pet will be deducted from the refund amount. And if you want to cancel the order when the pet photos doesn't work then US$5 per pet will be deducted from the refund amount. Refund or order cancellation is not possible when the portrait is made and sent to you for approval as it takes hours to create a portrait.